TERMS AND CONDITIONS
CHUNCHO LODGE
Trade name: Chuncho Lodge
Legal name: Turismo Borja E.I.R.L
- General Information
These Terms and Conditions govern the commercial relationship between Turismo Borja, a tour operator based in Peru operating under the trade name Chuncho Lodge, and the final customer who books our services directly through our website or other direct sales channels.
By making a reservation, the customer fully accepts these Terms and Conditions.
- Rates
- All rates are expressed in U.S. dollars (USD) unless otherwise stated.
- Rates are subject to availability at the time of booking.
- Chuncho Lodge reserves the right to modify rates and conditions without prior notice until the reservation is confirmed through the required prepayment.
- Reservations, Confirmation, and Payments
- To confirm a reservation, a prepayment per person is required. This prepayment is made at the time of booking via the website, WhatsApp, or Facebook.
- The remaining balance must be paid:
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- In person at our office on the day of arrival, and Payment may be made in cash or by credit/debit card, prior to the start of the program.
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- Reservations made with short notice may require full payment in advance, which will be communicated to the client prior to confirmation.
- Chuncho Lodge reserves the right to cancel reservations that do not comply with the established payment terms, without further liability.
4.Cancellation Policy
All cancellations must be submitted in writing via email to reservas@chuncholodge.com.
Reservations are confirmed once a prepayment per person has been received. By confirming a reservation, guests agree to the following cancellation terms:
High Season (April–October)
- Cancellations made 31 days or more before the program start date:
The prepayment per person will be refunded. - Cancellations made 30 days or less before the program start date:
The prepayment per person is non-refundable.
Low Season (November–March)
- Cancellations made 15 days or more before the program start date:
The prepayment per person will be refunded. - Cancellations made 14 days or less before the program start date:
The prepayment per person is non-refundable.
Chuncho Lodge reserves the right to request partial or full payment of the total program cost at any time, based on operational requirements.
Cancellations made 7 days or less prior to the program start date, including:
- No-shows
- Early departures
- Reduction of nights
will be charged 100% of the total program cost.
Any outstanding balance must be settled prior to or upon arrival.
- Changes and Modifications
- Any request to change dates, number of passengers, or services is subject to availability and may involve additional charges.
- Reductions in the number of passengers are considered partial cancellations and are subject to the applicable penalties.
- Some changes may require a re-quotation of the program.
- Client Responsibility
- The client is responsible for providing accurate and complete information at the time of booking.
- It is the client’s responsibility to be informed of and comply with:
- Health requirements,
- Physical conditions required for the activities,
- Operational and safety recommendations provided by Chuncho Lodge.
- The client agrees to comply with the lodge’s internal rules and local authority regulations.
- Force Majeure
Chuncho Lodge shall not be held responsible for changes, delays, or cancellations caused by circumstances beyond its control, including but not limited to:
- Weather conditions,
- Social or political issues,
- Government regulations,
- Health emergencies,
- Flight delays or cancellations or other transportation issues.
In such cases:
- No refunds will be issued.
- Any credit or rescheduling will be at the sole discretion of Chuncho Lodge, subject to availability.
- Liability Waiver
- The client participates in activities at their own risk, acknowledging that this is a nature and jungle destination.
- Chuncho Lodge, its staff, and guides shall not be held liable for:
- Accidents, injuries, or damages occurring during the stay or activities,
- Loss of money, jewelry, or valuables not previously declared.
- Clients are strongly advised to obtain travel insurance that covers activities in natural areas.
- Program Operation
- Activities may be modified or rescheduled due to safety reasons, weather conditions, or instructions from competent authorities, including SERNANP.
- Access to the National Park and Reserve is subject to current regulations, which may change without prior notice.
- Included Services – Meals
- Arrival day: lunch and dinner (for arrivals before 2:00 p.m.).
- Full days: breakfast, lunch, and dinner.
- Departure day: breakfast.
- Luggage
- Only light luggage is permitted at the lodge.
- In Puerto Maldonado, guests may repack into small duffel bags provided by Chuncho Lodge.
- Additional luggage may be stored at our office.
- Languages
- Programs in Spanish and English are included.
- Other languages (French, German, Italian) are available at an additional cost of USD 100.00 per day per group.
- Restrictions and Additional Services
- Boots are available up to size 46 (US 12).
- Bringing external alcoholic beverages or soft drinks is not permitted.
- A corkage fee of S/ 50.00 per bottle applies.
- Plastic bottles are prohibited within the National Park and Reserve; reusable water bottles are recommended.
- Acceptance of Terms
The confirmation of the reservation and payment of the prepayment constitute the full, express, and irrevocable acceptance of these Terms and Conditions by the client.